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For policies purchased after 1st September 2012

Your Plan Cover downloads
for policies purchsed after 1st September 2012

Before you decide to purchase your travel insurance cover or when you need to make a claim, please read the policy documents which will help to explain the cover provided under your plan. The full policy terms and conditions covering your ALC Health Prima Travel plan are included with your policy documents and may also be downloaded as .PDF files from this site.

If you would like to discuss the cover provided by ALC Health's Prima travel plan or would like some assistance in applying for cover, please contact your nearest ALC Health centre
Should you need any assistance when making your claim, please contact our claims centre who will be ready to provide any assistance that you may need.

To contact us please telephone our claims centre on (+ 44) 1702 427 202 or write to ALC Health Travel Insurance Claims Department, 308-314 London Road, Hadleigh, Essex, SS7 2DD, United Kingdom or e-mail us  at